Salmate

Salmate is an AI-powered conversational platform that automates inbound and outbound interactions at scale.

From FAQs and service tracking to data access and structured interviews, it turns complex workflows into intelligent conversations—reducing costs, accelerating response times, and delivering seamless, enterprise-grade customer experiences.

Salmate

Salmate is an AI-powered conversational platform that automates inbound and outbound interactions at scale.

From FAQs and service tracking to data access and structured interviews, it turns complex workflows into intelligent conversations—reducing costs, accelerating response times, and delivering seamless, enterprise-grade customer experiences.

What Salmate Solves

Fragmented Channels

Agents are forced to switch between LINE, Facebook, email, and other platforms, leading to scattered data, slow responses, and poor customer experience.

Disconnected Teams

Lack of collaboration and visibility makes it difficult to track cases efficiently, resulting in missed follow-ups and operational chaos.

Rigid Automation

Traditional chatbots and rule-based systems fail to handle complex workflows or access internal systems, making them ineffective for real business use cases.

Our Approach

Unified
Omnichannel

All customer conversations and histories are centralized into a single interface, eliminating channel switching and fragmented data.

Connected Teams & Cases

Cases are automatically created, assigned, and tracked with full visibility across teams, ensuring faster resolution and no customer is overlooked.

Adaptive AI Automation

Salmate’s agentic AI adapts to complex workflows, accesses internal data securely, and follows customized customer journeys far beyond rigid chatbot logic.

Core Features

Chat Center (Omnichannel)

Agents can communicate with customers across multiple social platforms from a single interface, with all conversations and customer data linked in one place.

Ticket Logging

All interactions are logged as tickets, preserving historical records that help teams track issues, follow up efficiently, and maintain continuity.

Dashboard & SLA configuration

Track team performance, response times, and service quality through a centralized dashboard with configurable SLA settings.

Broadcast Message

Create announcements or campaign messages and deliver them to customers across channels for marketing, updates, or important notifications.

Customizable Chatbot Workflow

Build chatbot workflows tailored to your company’s customer journey, enabling automation that adapts to business processes.

Team Organizable Management

Manage teams with role-based access and ticket assignment to ensure clear ownership, accountability, and smooth collaboration.

Core Features

Chat Center (Omnichannel)

Agents can communicate with customers across multiple social platforms from a single interface, with all conversations and customer data linked in one place.

Ticket Logging

All interactions are logged as tickets, preserving historical records that help teams track issues, follow up efficiently, and maintain continuity.

Dashboard & SLA configuration

Track team performance, response times, and service quality through a centralized dashboard with configurable SLA settings.

Broadcast Message

Create announcements or campaign messages and deliver them to customers across channels for marketing, updates, or important notifications.

Customizable Chatbot Workflow

Build chatbot workflows tailored to your company’s customer journey, enabling automation that adapts to business processes.

Team Organizable Management

Manage teams with role-based access and ticket assignment to ensure clear ownership, accountability, and smooth collaboration.

Benefits

  • Streamlined Communication: Easily manage both inbound and outbound activities, improving response times and customer satisfaction. 

  • Data Collection and Analysis: Gather valuable data from interactions to enhance your marketing strategies and boost future sales. 

  • Agentic AI & Customization : Salmate’s agentic AI manages systems autonomously and offers full customization to meet your business needs.

Benefits

  • Streamlined Communication: Easily manage both inbound and outbound activities, improving response times and customer satisfaction. 

  • Data Collection and Analysis: Gather valuable data from interactions to enhance your marketing strategies and boost future sales. 

  • Agentic AI & Customization : Salmate’s agentic AI manages systems autonomously and offers full customization to meet your business needs.

Find the Perfect Plan for Your Business

Premium Access

Ticket Management & Agent Management

  • Up to 5 Active User Accounts

  • Round-Robin Transfer Algorithm

  • Predefined Case Description

AI Assistant

  • Quick Reply

Chatbot Logic Management & Integration

  • Up to 5 LINE Integration

  • Up to 5 AI Workflow (unit)

  • Fixed Workflow Management

Social Application

  • Broadcast

Service Capability

  • Up to 30 Message/Minutes

  • 250 GB Storages

Enterprise Access

Ticket Management & Agent Management

  • Up to 20 Active User Accounts

  • Customization Transfer Algorithm

  • Customization Case Description

AI Assistant

  • Quick Reply

  • Smart Reply

Chatbot Logic Management & Integration

  • Up to 10 LINE Integration

  • Up to 10 AI Workflow (unit)

  • Customize (+ IT Support) Workflow Management

Social Application

  • Broadcast

Service Capability

  • Up to 100 Message/Minutes

  • 1 TB Storages

Dashboard

  • SLA Configuration

CRM Integration

  • Reprint API

  • Display Customer Policy

Enterprise⁺ Access

Ticket Management & Agent Management

  • Up to 50 Active User Accounts

  • Customization Transfer Algorithm

  • Customization Case Description

AI Assistant

  • Quick Reply

  • Smart Reply

  • Memory

Chatbot Logic Management & Integration

  • Unlimited

  • Unlimited

  • Customize  (+ IT Support) Workflow Management

Social Application

  • Broadcast

Service Capability

  • Up to 30 Message/Minutes

  • 250 GB Storages

Dashboard

  • SLA Configuration

  • SLA Anomaly Alert

CRM Integration

  • Reprint API

  • Display Customer Policy

  • Notify Claim Status

  • Case System

Partners

Partners

Tools and Integration

Tools and Integration

Try our solutions for free

If you’re ready to dive in  and start using our product. Unsure how to get started? Book a demo, and we’ll walk you through exactly how can transform your customer conversations.

Try our solutions for free

If you’re ready to dive in  and start using our product. Unsure how to get started? Book a demo, and we’ll walk you through exactly how can transform your customer conversations.